Cold Room Refrigeration
We maintain cold room refrigeration systems for restaurants, bars, cafes, commercial kitchens, and a variety of other foodservice or hospitality venues. These systems are serviced on a planned schedule that includes both minor checks and full system inspections. A major visit typically includes an F-Gas compliance check, carried out annually in line with legislation.
Visit schedules are flexible and agreed upon with the customer. They may be monthly, every other month, or up to eight times a year depending on the usage and criticality of the cold room for the client’s operations.
Our refrigeration engineers are a mix of directly employed staff and long-standing sub-contractors. They attend site as per the planned schedule. Most customers prefer these visits early morning or before service hours begin to minimise disruption to kitchen and service operations.
What does the engineer do when on site?
The engineer checks the evaporator and condenser units, clears away any ice build-up, and inspects the defrost settings. They clean or change filters, test temperature sensors, check refrigerant pressures, and inspect for any leaks. They may vacuum out the drain lines and check that the fans are operating correctly. Temperature readings are taken inside the cold room to ensure it maintains correct conditions and these are recorded on their PPM (planned preventative maintenance) report. The goal is to make sure the cold room performs reliably and safely, especially for food storage under regulated conditions.
Reactive Calls
A reactive call happens when the cold room refrigeration system fails or is underperforming. This might be due to a power fault, blocked condenser, failed component, or low refrigerant. The customer notifies us and states their required response time, also known as an SLA (service level agreement).
This could be:
- 2 hours
- 24 hours
- 10 days
We log the issue on our internal system and assign an engineer to the case. In many cases, we can resolve the issue during the first visit. If parts or further work are needed, we will provide a detailed quotation for the customer’s approval before proceeding further.
Quoted Works
Chilled Solutions prepares a quotation outlining the cause of failure, recommended solution, required components, labour costs, and any associated charges. This might include costs for out-of-hours work or specialist equipment if needed.
Once the customer approves the quotation and issues a PO (purchase order), this becomes our go-ahead to proceed. We then order the necessary parts, plan the work, and coordinate a convenient time with the customer, usually early morning or after service hours to avoid disruption. Urgent works can be arranged faster, but routine repair jobs are normally planned to fit around the client’s operating schedule.